14 Apr

Randy Miller on Tech Support

A phone call we all dread to make but eventually have to for one reason or another, is to a tech support line. Long waits on hold, talking to reps who don’t speak English as a first language and sometimes even having to pay for the call are common problems with support lines. An online interview with Randy Miller reveals some great tips on how to build a software product support team , things that any company offering tech support should learn and practice. It’s an interesting read since I’ve been thinking of applying at a local call center, it gives some good insight as to what I can expect from a support job.

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